 |
| |
Matrix Developers Inc. Printing Terms and Conditions
- Last update 08-12-2010
NOTICE. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY
ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND
CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND
CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE.
MATRIX DELVELOPERS INC. RESERVES THE RIGHT TO CHANGE, MODIFY
OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Matrix Developers Inc. over/under run policy:
Matrix Developers Inc. Reserves the right to 5% over/under run.
LIMITATION OF LIABILITY
In no event shall Matrix Developers Inc. or its licensors, suppliers,
or vendors, their officers, directors, employees, or agents,
be liable for any special, incidental, indirect, or consequential
damages of any kind, or for any damages whatsoever resulting
from loss of use, data or profits, whether or not Matrix Developers
Inc. has been advised of possibility of the damage, arising
out of or in connection with the use or performance of the site
or of failure to provide services that you order from Matrix
Developers Inc. or its affiliates, including without limitation,
damages arising from mistake, omission, virus, delay, or interruption
of service. In no event shall Matrix Developers Inc. be liable
or responsible for any damages or consequences arising from
or related to your inappropriate or unauthorized use of the
site or its content.
OFFICE HOURS
Our office hours are 9:00 AM ~ 8:00 PM MST Monday ~ Friday.
TURNAROUNDS
Next business day turnaround: All jobs in by 10:00 AM will be
ready the next day by 6:30 PM, problem jobs or jobs that require
proofs won't be considered as next business day. Standard Turnaround:
Orders placed after 1:00 PM with a turnaround of 2-4, 5-7 or
7-9 business days will not count as part of the standard turnaround.
If the turnaround time is not specified at the time of order
your order will be considered 2-4 days and will be charged accordingly,
please note that the billing charges won't be reversed.
RETURNS / REFUNDS
Any cancellation or compensation given to the customer will
be refunded in a timely manner. Please allow up to 10 business
days for the monies to be credited to your account. Customer
must notify Matrix Developers Inc. within 6 business days of
order acceptance to notify any defects discovered in the ordered
product or the claim will be denied. In order to receive replacement
Customer must return 100% of the received product within 15
days (at their own expense) from the time when the ordered product
delivery was taken. All charges related to expedite printing
(Rush Printing or Shipping) are NOT REFUNDABLE, including for
those orders that are returned for any reason.
CUSTOMER CONTENT
You understand that all information, data, text, photographs,
graphics, messages or other materials ("Content") are the sole
responsibility of the person from which such Content originated.
This means that you, and not Matrix Developers Inc., are entirely
responsible for all Content that you use from Matrix Developers
Inc. Gallery or send, upload, post or transmit via the Service.
Recognizing the global nature of the Internet, you agree to
comply with all local rules regarding online conduct and acceptable
Content. You agree to not use the Service to send, upload, post
or otherwise transmit any Content that contains (i) child pornography
or anything indecent, obscene, lewd, lascivious, filthy or vile;
(ii) a threat to kidnap or injure a person, a threat to injure
the personal property or reputation of another person, a threat
to accuse any person of a crime, a threat to inform another
that a person has violated any law of the United States, or
a threat of blackmail; (iii) any matter advocating or urging
treason, insurrection, or forcible resistance to any law of
the United States; (iv) any defamatory remarks directed at any
other person or company; or (v) any content that infringes the
intellectual property rights or other proprietary rights of
Matrix Developers Inc. or any third party does not control posted
by Customers and does not guarantee the accuracy, integrity
or quality of the Content Under no circumstances will Matrix
Developers Inc. be liable to you in any way for any Content
you may be exposed to that you may find offensive, indecent
or objectionable. Products and services, are provided for your
personal use only. You agree to abide by these terms of service
and not to use these products and services or related messages
for any unsolicited or unauthorized advertising, promotional
materials, "junk mail," "spam," "chain letters," "pyramid schemes,"
or any other form of solicitation.
You acknowledge that Matrix Developers Inc. does not pre-screen
Content, but that Matrix Developers Inc. and its affiliates
shall have the right (but not the obligation) in their sole
discretion to remove any Content that violates the terms of
service or may otherwise be objectionable. You further acknowledge
and agree that Matrix Developers Inc. may preserve Content and
may also disclose Content if required to do so by law or in
the good faith belief that such preservation or disclosure is
reasonably necessary to: (a) comply with legal process; (b)
enforce the terms of service; (c) respond to claims that the
Content violates the rights of third-parties; or (d) protect
the rights, property, or personal safety of Matrix Developers
Inc., its users and the public.
GOVERNING LAW
Matrix Developers Inc. is based in Albuquerque, New Mexico and
all transactions take place on Matrix Developers Inc.'s servers
located in Albuquerque, New Mexico. Any legal action or proceeding
relating to or arising from your access to or use of this Site
shall be instituted in Albuquerque, New Mexico. You agree to
submit to the jurisdiction of Albuquerque, New Mexico courts
and agree that venue in these courts is proper in any such legal
action or proceeding.
TRANSFER OF TITLE
You understand the shipping terms are FOB shipping point, which
means ownership transfers once we deliver any printed products
to Matrix Developers Inc.'s shipping carrier.
INDEMINITY
You agree that you shall indemnify and defend Matrix Developers
Inc. and all parties from whom Matrix Developers Inc. has licensed
portions of Content, and their directors, officers, and employees,
against all claims, liability, damages, costs and expenses,
including reasonable legal fees and expenses arising out of
or related to (i) your breach of these Terms of Use or (ii)
any suit, claim, or demand arising from or relating to any text,
photograph, image, graphic or other material you incorporated
into Products.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval
prior to the printing process. Matrix Developers Inc. is NOT
LIABLE for errors in a final product caused by any of the following
reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts,
Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines,
Crop Marks, Transparency, Overprint, Finished Product Size.
We DO NOT make any changes on customer files.
INDEMNITY
By submitting the above document to Matrix Developers Inc. "I
agree to the following terms". I have verified that spelling
and content are correct. I am satisfied with the document layout.
I understand that my document will print EXACTLY as it appears
here, that I cannot make any changes once my order is placed
and that I assume all responsibility for typographical errors.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format.
Matrix Developers Inc. is not responsible for any color shift
that occurs in conversions from RGB to CMYK or PMS Pantone colors
to CMYK color modes. All artwork, designs and images must be
provided in minimum of 300 DPI and CMYK color mode. Matrix Developers
Inc. is not responsible for images printed as fuzzy, distorted
or pixilated due to customer provided artwork. Matrix Developers
Inc. is not responsible for any color shift in converted photographs
(RGB images) with black, near black, or gray tones. Color shifts
from a perceived black or gray must be addressed prior to file
submission. Proofs do not guarantee black, near black or gray
final output.
COLOR PROOFING and MATCHING
Matrix Developers Inc. is not liable for color matching or ink
density on screen proofs approved by the customers. Screen proofs
will predict design layout, text accuracy, image proportion
and placement, but not color or density. Electronic proofs do
not show transparency and over print issues neither do they
show color change from RGB to CMYK. Application of UV Coating
may effect or change the appearance of the printed colors. Matrix
Developers Inc. is not liable for the final color appearance
of a UV product/s. Matrix Developers Inc. reserves the right
to change the paper quality and/or type at anytime, without
notifying its customers.
ORDER CANCELLATION
Matrix Developers Inc. will be happy to help you cancel your
order prior to Approval. Our Customer Service Team will inform
you of any cancellation charges depending on the stage of the
order. Please allow up to 10 business days for the monies to
be credited to your account. Orders may not be cancelled or
refunded once they have gone into production or any process
thereafter. Absolutely no refunds will be issued once an order
has been Plated or any process thereafter, including but not
limited to Printing, Coating and/or Finishing. Once the order
has been placed successfully, No Refunds are issued for the
Logo, and Graphic design services. Matrix Developers Inc. is
not responsible for any duplicated orders that are placed on
our web site due to the customer mistake.
ORDER SHIPPING AND DELIVERY
Matrix Developers Inc. will always act to make sure that any
production difficulties do not delay delivery schedules. In
no case shall Matrix Developers Inc. be liable for any consequential
or damages resulting from any delay in shipment or delivery.
All Matrix Developers Inc. customers agree not to hold Matrix
Developers Inc. liable for delays in shipments caused by weather
conditions, shipping company delays, international customs issues
or any other circumstances beyond Matrix Developers Inc.'s direct
control. Matrix Developers Inc. shipment and delivery dates
are calculated based upon estimates provided by our suppliers.
Matrix Developers Inc. will always act to make sure that delivery
schedules are met. However, unexpected equipment failure, malfunction
and or technical problems may delay the printing process. In
case of delay caused by technical difficulty, rush charges/fees
will be refunded or waived where applicable. However, technical
difficulty will not be the grounds for order cancellation.
Orders must be shipped at whole quantities and may not be split
up. Please note that we don't ship to P.O. Boxes.
SHIPPING ERRORS AND LOST PACKAGES
Lost or damaged claims can only be filed for shipments over
$50.00 in value and can only be done after 30 days from package
shipment. Matrix Developers Inc. is not responsible for 3rd
party shipping errors, omissions or damaged shipments.
RMA POLICY (Return Merchandise Authorization):
Matrix Developers Inc. guarantees prints will not be defective
in accordance with industry standards. If a print is found to
be defective, then you may contact Matrix Developers Inc. for
a reprint or other compensation. Matrix Developers Inc. must
be contacted IN WRITING via online support system within 6 business
days of receiving your order. If product is deemed defective,
one of the following resolutions will be offered:
1. Matrix Developers Inc. will reprint with the rush production.
2. Matrix Developers Inc. will authorize a Return Merchandise
Authorization (RMA) number for you. A Quality Assurance representative
will contact you within 24-48 hours of your initial query to
help issue your RMA number. Contact with the representative
must be established within 5 business days to verify the request.
Matrix Developers Inc. must receive the package within 15 calendar
days after RMA number is issued. Compensation will be processed
only after a RMA number has been issued and the entire product
has been returned to Matrix Developers Inc. then the refund
transaction will take place within 10 business days. Samples
of the defective merchandise must be required prior to any resolution.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the
customer in submitting the proper shipping address, Matrix Developers
Inc. will reship the package with corrected address and charge
an additional shipping fee for the shipment, provided that we
get the shipment returned to us.
________________________________________
Please review your order prior to submitting. Matrix Developers
Inc. does not accept changes to orders that have been placed.
We apologize for any inconvenience this may cause.
________________________________________
We reserve the right to refuse service without disclosing a
reason. Prices are subject to change without prior notice.
|
|
| |
|
